Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include:

  • Names

  • Phone numbers

  • Email addresses

  • Mailing addresses

  • Usernames

  • Passwords

  • Contact preferences

  • Contact or authentication data

  • Billing addresses

  • Debit/credit card numbers

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases. All payment data is handled and stored by third-party payment processors, including Shopify, Apple Pay, PayPal, Google Payments, Venmo, Afterpay, Cash App, and Truemed.

All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

Like many businesses, we collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data: Diagnostic, usage, and performance data collected automatically by our servers.

  • Device Data: Information about the device you use to access the Services.

  • Location Data: Approximate or precise location data depending on your device settings. You may opt out by disabling location access on your device.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

This may include mailing addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and similar information for marketing and event promotion purposes.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, and comply with law.

We process your personal information to:

  • Facilitate account creation and authentication

  • Request feedback

  • Send marketing and promotional communications

  • Deliver targeted advertising

  • Protect our Services

  • Identify usage trends

  • Measure marketing effectiveness

  • Protect an individual’s vital interests

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We rely on the following legal bases:

  • Consent

  • Legitimate Interests

  • Legal Obligations

  • Vital Interests

In certain cases, we may process information without consent when permitted by law, including fraud prevention, legal compliance, or public interest purposes.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations and with certain third parties.

Vendors and Service Providers

We may share personal information with vendors, consultants, and service providers who perform services on our behalf under contractual obligations.

Categories include:

  • Ad Networks

Business Transfers

We may share information during mergers, acquisitions, or asset sales.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes.

We use cookies, pixels, and similar technologies for analytics, security, and advertising. Third parties may also use these technologies to display tailored advertisements.

You may opt out of certain tracking technologies by submitting a request to us.

We may share information with Google Analytics for usage analysis and remarketing purposes. To opt out, please contact us.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information only as long as necessary.

Personal information is retained while you have an account with us or as required by law. When no longer needed, data is deleted or anonymized.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We use reasonable security measures to protect your data.

However, no electronic transmission or storage method can be guaranteed 100% secure. Use the Services at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: No.

We do not knowingly collect data from children under 18. If we learn such data has been collected, we will delete it.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

Withdrawing Consent

You may withdraw consent at any time by contacting us.

Marketing Communications

You may unsubscribe via email links, SMS responses, or by contacting us.

No mobile information will be shared with third parties for marketing purposes.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

We do not currently respond to Do-Not-Track signals due to lack of industry standards.

11. U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states may have rights to access, correct, delete, or opt out of the processing of their personal information.

Categories of Personal Information Collected

Categories A–H may be collected as described in applicable law. Sensitive personal information is not collected.

We have not sold or shared personal information for commercial purposes in the past twelve (12) months.

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Yes. You may have additional rights depending on your country or region.

13. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this notice from time to time and encourage you to review it regularly.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments, contact us at:

Email:privacy@hellotushy.com

Mailing Address:

TUSHY Inc.
20 Jay St, Ste 900
Brooklyn, NY 11201
USA

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Return Policy

If you’ve had a change of heart, you may return your unopened TUSHY bidet within 30 days of your original order date.

Return Authorization

All returns must be pre-authorized by our team. To request approval, please contact our Customer Support team at bootyblissguarantee@hellotushy.com

Return Eligibility

Shipping Costs

Warranty

All TUSHY bidets include a 12-month limited warranty covering defects in parts and equipment. Defective parts will be replaced at no cost within the warranty period.